Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@britrockheaven.com Please note that returns will need to be sent to the following address: 69 Brigg Lane, Camblesforth, North Yorkshire YO8 8HE.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@britrockheaven.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@britrockheaven.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@britrockheaven.com Please note that returns will need to be sent to the following address: 69 Brigg Lane, Camblesforth, North Yorkshire YO8 8HE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@britrockheaven.com

Thank you for choosing to shop with us! We strive to provide you with high-quality products and exceptional customer service. However if the 30 day period has surpassed, in order to maintain fairness and clarity in our business transactions, we have implemented the following policy:

  1. Damaged Goods Exception: In the event that you receive a damaged product, please contact our customer support. We will evaluate the situation and, upon verification, offer an appropriate resolution, which may include a replacement, store credit, or a refund. To assist us in assessing the damage, we may request supporting evidence such as photographs or a detailed description.

  2. No Returns: Other than damaged goods, we do not accept returns for any reason, including but not limited to change of mind, ordering the wrong item, or dissatisfaction with the product. We encourage you to carefully review product details, specifications, and sizing information before making a purchase.

  3. Refunds will be granted if and only if the item has not been dispatched by the time we receive notification of your requested refund, 

  4. Exclusions: In addition to the damaged goods exception, this policy does not affect your statutory rights under consumer protection laws in your jurisdiction. If any provision of this policy is deemed invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

  5. Customer Responsibilities: It is your responsibility to inspect the received products promptly and contact our customer support team regarding any damage or defects within the specified timeframe. Failure to report such issues within the designated period may result in the denial of the damaged goods exception.

Please note that this policy applies to all purchases made through our store.

We appreciate your understanding of our policy, which allows us to maintain competitive pricing and ensure the best possible experience for our customers. If you have any questions or concerns, please don't hesitate to contact our customer support team, who will be happy to assist you.

Thank you for your cooperation and continued support.

BritRock Heaven Team